FAQ's
Frequently Asked Questions
What promotional products do you offer?
We specialise in a wide range of custom branded promotional products including cooler bags, tote bags, calico bags, corporate apparel, drinkware, conference satchels, and eco-friendly merchandise. All our products can be customised with your logo and branding to help promote your business effectively.
What are the minimum order quantities?
Minimum order quantities vary by product, typically ranging from 10 to 250 units. This allows us to offer competitive pricing while also accommodating your specific needs. Contact us for specific MOQ details on your chosen products - we're happy to work with businesses of all sizes.
How long does it take to receive my order?
Our standard turnaround time is approximately 2 weeks plus freight time. Need your promotional products faster? We offer express services on select items with a 3-day turnaround. Get in touch and we'll find the best solution for your timeline.
What branding and decoration methods do you use?
We offer multiple professional decoration methods to suit different products and budgets:
- Screen Printing - ideal for bold, simple designs on t-shirts and hoodies
- Embroidery - perfect for polo shirts and corporate apparel
- Full Colour Digital Print/Transfer - great for complex, multi-colour logos
- Laser Engraving - elegant finish for drinkware and premium products
- Pad Printing - excellent for smaller items and detailed work
Not sure which method is best? We'll recommend the perfect option for your brand and product.
Do you offer eco-friendly promotional products?
Absolutely! We're committed to sustainable options and offer a range of eco-friendly promotional products including calico bags, bamboo products, biodegradable items, and reusable drinkware. These products help your brand make a positive environmental impact while promoting your business.
Where do you deliver?
We deliver promotional products across Australia and New Zealand with both standard and express shipping options available. Freight costs and delivery times vary by location - contact us for a detailed quote.
How do I get a quote?
Getting a quote is easy! The simplest option is to click on the 'Email Brand Knew' link on the product page you're interested in or use the Contact Us page. Alternatively, email james@brandknew.com.au with details about:
- The product you're interested in
- Quantity required
- Your branding/decoration requirements
- Your deadline or desired delivery timeframe
We'll get back to you promptly with a competitive quote tailored to your needs.
Do you help with artwork and design?
YES - we're here to help! Whether you have existing artwork or need assistance creating the perfect design for your promotional products, our team can guide you through the process to ensure your branding looks fantastic.
What payment methods do you accept?
We accept various payment methods to make ordering convenient for your business, including bank transfer, Mastercard, Visa, and Amex. All orders will receive a tax invoice.
Still have questions?
We do things the good ol' fashioned way. Check in with James by phone on 0408 429 622 or click here to email us for a quick reply to any questions. You can also use the Contact Us page. We're here to help you find the perfect promotional products for your business!
